CAREERS AT CLEVER CURL
Customer Experience Specialist, Part-time/Full-time, Sunshine Coast
About Ethical Brand Co
Ethical Brand Co is a Family-owned business in the Professional Hair Care industry, offering a fun, fast-paced and exciting work environment. Our brands, EverEscents Organic Hair Care, Clever Curl, Eco Style Project, and Noosa Naturals are sold to hair salons all over Australia and around the world.
About the position
We are looking for an energetic and passionate Customer Experience Specialist to join our expanding team at Ethical Brand Co HQ, on the beautiful Sunshine Coast working between 30 & 38hrs a week depending on successful applicants availability.
- Excellent career opportunity for a hairdresser wanting to enter the corporate field
- Be part of a supportive, family-owned business with excellent culture and active community investment
- Work with established brands and industry leading products
- Opportunity for career growth and advancement
Essential skills
- A positive, can-do attitude
- A passion for building connections with new and existing customers and able to service all customer needs
- Able to provide exemplary customer service and field phone calls with an excellent phone manner
- Previous experience in the Hair and Beauty Industry
- A passion for ethical, sustainable and community driven business practices
- Ability to work unsupervised and as part of a team
The following skills are not essential but are highly favourable:
- Previous experience with a CRM system such as Salesforce
- Computer literate and can demonstrate an ability to learn new systems quickly
- High level of written and verbal communication
Check out more about who we are and our beautiful brands at:
How to apply
Please email your Cover letter and resume to Tiarna our Customer Experience Manager at the below email address: tiarna@ethicalbrandco.com.au.
Please note applications will close 22nd December 2023 and shortlisted candidates will be contacted early January 2024.
Administration Coordinator, Full-time, Sunshine Coast
- Are you looking to work within a company that values strong organisational culture?
- Are you ready to work in a fast paced and fun team environment?
- Do you want to work in an organisation that cares about having a positive impact on people and the environment?
OUR COMPANY
Ethical Brand Co is the owner and manufacturer of EverEscents Organic Hair Care, Clever Curl, Eco Style Project and Noosa Naturals. Four leading Australian hair and skin care brands changing the way we look at the modern approach to professional personal-care products.
Ethical Brand Co provides market leading products that enhance the lives of everyday people and respect the environment we live in. We are continually striving towards the ultimate customer experience.
At Ethical Brand Co we are committed to having a positive impact on our environment and the communities we operate within. Our daily practices ensure we make ethical choices in as many aspects of our operations as possible, by undertaking numerous community and environmentally driven initiatives and aligning with like-minded charities and organisations.
THE ROLE
As our business continues to grow, we are looking for a highly skilled professional to join our administration team!
The Administration Coordinator position will be responsible for maintaining our CRM Salesforce and inventory system Cin7 along with other internal records. The successful applicant will have proven skills and vast experience in an administration role with laser-focused attention to detail.
ESSENTIAL
- Experience managing a CRM
- Experience with Microsoft Office suite
- Excellent problem-solving skills
- Excellent phone manner and experience
- High level of written and verbal communication skills
- Impeccable internal data maintenance and record keeping
- Ability to liaise with external suppliers
- Exceptional attention to detail across all aspects of the role
- Ability to adapt to fast past environment
DESIRABLE
- Previous experience working with Salesforce
- Previous experience working within hair and beauty industry
- A passion for ethical, sustainable and community driven business practice
BENEFITS
- Excellent company culture with commitment to social, environmental and community initiatives
- Commitment to employee wellbeing and work/life balance
- Full time position, 8:00am – 4:00pm based at our purpose-built Coolum Beach Headquarters – no weekend work!
- Regular social events and conferences
- Opportunity for career advancement and growth
- Professional development and education opportunities
Check out more about who we are and our beautiful brands at:
How to apply
Please email your Cover letter and resume to Tiarna our Customer Experience Manager at the below email address: chloe@ethicalbrandco.com.au
Please note applications will close 22nd December 2023 and shortlisted candidates will be contacted early January 2024.
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